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Tag: negative customer feedback

negative customer feedback

How to learn from negative customer feedback

  • By Roger Walker
  • Estimated read time 1 min read
  • March 28, 2020

Companies are becoming increasingly aware of the need to proactively collect customer opinion regarding a product or service. However, although 88% of the company’s customer experience is an important point to work on, only 57% have it as a strategic…

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